National Consumer Disputes Redressal Commission (NCDRC) has awarded a compensation of 2 crore rupees with 9% interest to a woman who suffered trauma, due to a bad haircut and hair treatment, in the services of a salon at Delhi's five-star ITC Maurya in 2018.

The bench of Justice R.K Agrawal and Dr. S.M. Kantikar said that, “the Complainant was in the modelling career and for every assignment for promotion of any hair care brand, she was being paid a higher remuneration or fee. After losing her hair, she was under distress and trauma as she was expecting destroy of her modelling career.”

In the said matter, the Court noted that the woman suffering from mental stress due to the wrong cutting of her hair, the woman went through depression, trauma, and anxiety, and faced the threat of loss of further or anticipated assignments.

In 2018, the woman filed a complaint against ITC Limited, alleging a deficiency in service on their part for cutting her hair against her instructions.

She alleged that she had instructed the stylist to cut her hair in a particular style, but the stylist had shortened her hair without following her instructions.

In its judgement, the Court directs ITC Ltd. to pay a compensation of ₹2,00,00,000/- (Rupees Two Crores only) to the complainant for the wrong cutting of her hair and negligent hair treatment.

However, ITC Ltd. challenged the order before the Supreme Court.