Improve Accessibility for Disabled Persons in 4 Months or ‘Pack Up’ : Delhi HC to Rapido

Improve Accessibility for Disabled Persons in 4 Months or ‘Pack Up’ : Delhi HC to Rapido

The Delhi High Court has issued a stern warning to app-based transport aggregator Rapido, directing it to enhance accessibility for disabled persons within four months or cease operations. 

An internal audit identified 170 accessibility errors in the Rapido app. The court emphasized that the company should not continue operating in India until these issues are resolved. 

Additionally, the court questioned how Rapido was allowed to function without adhering to existing laws and sought an explanation from the Joint Secretary of the Road and Transport Ministry.

He has been directed to appear on the next hearing date and outline the measures being implemented to ensure transport apps undergo accessibility checks before their release. 

The court issued this order in response to a petition filed by two visually impaired individuals. 

Advocate Rahul Bajaj, representing the petitioners, informed NDTV that Rapido had shared a summary of an accessibility audit report, which they claim to have received last night.

"That report showed that there are 170 accessibility errors in the platform at the base level of WCAG level A. It also showed 81 major failures in the accessibility of the app, and this is as per their own audit. Quite apart from the concerns that we got from disabled users which we were also carrying," Mr Bajaj said.

 
Share this News

Website designed, developed and maintained by webexy