The Delhi High Court has issued a notice to RAPIDO (Roppen Transportation Services Pvt. Ltd.) regarding accessibility barriers for visually impaired users.

A writ petition was filed to direct RAPIDO to address the issues faced by visually impaired persons.

A Single Bench of Justice Subramonium Prasad directed, “On payment of the process fee, let notice be issued to the respondents through all permissible modes, including Dasti.”

Advocate Rahul Bajaj represented the petitioners, while no representative appeared for the respondents. In this case, an application was filed stating that accessibility barriers prevented the petitioners from commuting independently between their offices and homes on a daily basis. Additionally, visually impaired users are unable to independently cancel a ride or track the location of the driver.

Such individuals or users are unable to message drivers from within the app, and several critical buttons in the app remain unlabeled, including those for selecting vendors for making payments, rendering these buttons inaccessible.

According to the petitioners, despite multiple updates to the mobile application, both in the iOS and Android versions, not a single issue flagged by them has been resolved.

Accordingly, the Court listed the case on April 2, 2024.

Cause Title: Amar Jain and Anr. v. Roppen Transportation Services Pvt. Ltd. (RAPIDO) and Ors.