The Supreme Court deliberated on Monday about potentially directing the Central Government and the Airport Authority of India to formulate a comprehensive standard operating procedure (SOP) concerning the treatment of wheelchair-bound passengers in airports across the country.

The impetus behind this discussion stemmed from a plea filed by a wheelchair-bound woman who encountered distressing experiences during security checks at the Kolkata airport. 

Led by Chief Justice DY Chandrachud, a bench comprising Justices JB Pardiwala and Manoj Misra delved into the matter, addressing the petitioner's concerns and the broader issue of ensuring dignity and convenience for passengers with disabilities.

The petitioner, identified as Arushi Singh, sought redress for the challenges she faced while navigating airport procedures. Despite her significant disability of 75%, Singh recounted how she received inadequate assistance at the airport, exacerbating her ordeal. 

Her legal representative Advocate Abiha Zaidi, underscored the distressing nature of Singh's encounter, emphasizing that she was repeatedly pressured to stand during security screenings, despite her physical limitations.

Zaidi's submission before the court shed light on the insensitivity and lack of understanding displayed by airport personnel, who failed to comprehend Singh's inability to comply with their requests. 

The plea urged the court to ensure effective enforcement of regulations aimed at safeguarding the rights of passengers with disabilities, thereby advocating for a more inclusive and accommodating approach within airport premises.

The Supreme Court bench, cognizant of the gravity of the issue, issued a notice on Singh's plea, scheduling a returnable date of March 15, 2024. 

The case of Arushi Singh serves as a poignant reminder of the hurdles encountered by persons with disabilities in accessing essential services and facilities. Beyond the immediate concerns raised in this petition, the court's deliberations hold broader implications for the formulation of comprehensive guidelines to ensure equitable treatment and accessibility for all passengers, regardless of their physical capabilities.

Case: ARUSHI SINGH vs. UNION OF INDIA & ORS.